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Refund Policy

Effective Date: 03 May 2026

At Techify Studio, customer satisfaction is very important to us. We strive to deliver quality services in Windows and Office installation, tech customer service, and graphic design. This Refund Policy explains when and how refunds may be issued.

1. General Policy

  • Refunds are considered on a case-by-case basis depending on the nature of the service provided.

  • Due to the intangible and service-based nature of our business, not all services are eligible for refunds.

  • Refund requests must be made within 7 days of service completion.

2. Services Eligible for Refund

Refunds may be granted under the following circumstances:

  • Software Installation Services: If a Windows or Office installation was not completed successfully due to our fault and cannot be corrected.

  • Tech Customer Service: If an issue reported was not resolved and no meaningful assistance was provided.

  • Graphic Design Services: If the agreed-upon project was not delivered or did not meet the outlined scope (before final approval of the design).

3. Non-Refundable Services

  • Once software (e.g., Windows, Office, or other licensed products) has been activated or registered, refunds cannot be issued.

  • Graphic design services that have been approved, finalized, or delivered in full are non-refundable.

  • Payments made for consultation, diagnostics, or partial work are non-refundable.

  • Third-party products, licenses, or subscriptions purchased on your behalf are not refundable.

4. Process for Requesting a Refund

To request a refund, you must:

  1. Contact us at techifystudio@gmail.com within 7 days of service completion.

  2. Provide proof of purchase (invoice or receipt).

  3. Clearly explain the issue and reason for the refund request.

Our team will review the request and respond within 5–7 business days.

5. Refund Method

  • Approved refunds will be issued to the original payment method used.

  • Refund processing time may vary depending on your bank or payment provider.

6. Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on our website with a revised “Effective Date.”

7. Contact Us

If you have questions about this Refund Policy, please reach us at:

Techify Studio
Email: techifystudio@gmail.com
Phone: +264 81-577-3565
Address: Swakopmind, Namibia

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