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Privacy Policy

Effective Date: 03 May 2026

Techify Studio respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, including Windows and Office installation, tech customer service, and graphic design.

1. Information We Collect

When you use our services, we may collect the following types of information:

  • Personal Information: Name, phone number, email address, billing address, and payment details.

  • Service Information: Device details (e.g., computer make, model, operating system, license/product keys), service history, and technical issues reported.

  • Design Information: Files, images, and materials you provide for graphic design projects.

  • Usage Information: General information about how you interact with our website, communication channels, and services.

2. How We Use Your Information

We use your information to:

  • Provide, manage, and complete requested services.

  • Communicate with you about your projects, installations, or support requests.

  • Issue invoices, process payments, and maintain accurate records.

  • Improve our customer service and product offerings.

  • Protect against fraud, unauthorized access, or misuse of our services.

  • Comply with legal and regulatory requirements.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following cases:

  • Service Partners: With trusted vendors or contractors assisting us in delivering services (e.g., licensed software providers).

  • Legal Requirements: When required to comply with law, regulation, or legal processes.

  • Business Operations: If necessary, to protect our rights, security, or the safety of our customers.

4. Data Security

We take reasonable and appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. While no system is 100% secure, we implement industry-standard practices, including password protection, encrypted storage (where applicable), and limited employee access.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Complete the service requested.

  • Comply with legal and tax obligations.

  • Resolve disputes or enforce agreements.

Once data is no longer required, it will be securely deleted or anonymized.

6. Your Privacy Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Request corrections or updates to your information.

  • Request deletion of your personal information (subject to legal obligations).

  • Withdraw consent for communications or marketing.

To exercise these rights, please contact us at the details below.

7. Third-Party Links

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party websites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Effective Date.”

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Techify Studio
Email: techifystudio@gmail.com
Phone: +264 81-577-3565
Address: Swakopmund, Namibia

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